Lenovo Claims Portal

How To Avoid Damaging Your Device

To help prevent damage to your device and to avoid the downtime that may be experienced during the repair process we recommend that adopt
the following strategies to safeguard your device. These tips are aimed at:

Always using, handling and storing your device in a way that minimises the possibility of damage
Never exposing your device to unecessary risks that are likely to cause damage

Printable Version

ALWAYS		NEVER
1. Place your device on a stable desk or table whilst being used. 2. Ensure that accessories and peripherals are plugged into their proper slots. 3. When inserting or removing cords, usb sticks & other peripherals, Always do so carefully and without applying excessive pressure. 4. Use the device according to the manufactures specifications.		1.place a stylus, pen, headphones or other items on your keyboard as this will damage the screen if you accidently close the lid with these items still there. 2.eat or drink near your laptop. 3.pull or tug at a cord or plug to renove it as this will damage the cord and/or the socket. 4.use a laptop on a bed as this may restrict the devices airflow and may cause overheating. There is also a greater liklihood of the device being accidentally knocked off the bed or sat on.

ALWAYS		NEVER
1. Open and close the lid of your laptop from the top middle part of the lid as opening and closing from the corner of the lid can causes damage to the hinges.. 2. Hold your laptop from the base, not by the screen when picking it up or holding it. 3. Place your device in its protective bag cover when it is being moved or stored.		1. Pick up your laptop by the screen. 2. Place direct pressure on the screen as this may cause it to crack . 3. Carry your laptop between locations unless it is in its protective bag.

ALWAYS		NEVER
1. Keep the lid of your laptop closed when it is not in use.		1. Place your device on the floor where it can easily be stepped on or tripped over. 2. Place books or other items on top of your device as this may crack the screen. 3. Leave your device in a car as there is a greater risk of it being stolen or damaged due to overheating on a hot day.

ALWAYS		NEVER
1. Use the manufacturer recommended cord to charge your device. 2. Place the device on a desk or table when it is being charged . 3. Ensure that the charging cord is out of the way and does not create a tripping hazard.		1. Place your device on the floor whilst charging. 2. Charge the device whilst in its protective bag or case as may cause the device to overheat.

ALWAYS		NEVER
1. Remove USB Sticks and other peripherals connected to your device before placing it in its protective bag. 2. Place your device in its protective bag before it is placed into storage. 3. Ensure the zip to the protective bag is securely closed once the device is placed inside. 4. Ensure that all other items you are holding are placed on the ground beside you so your hands are free to correctly handle the device. 5. Place the protective bag into the locker in an upright position to reduce the liklood of other heavy items being placed on top of the bag.		1. Place an excessive amount of items in the storage bag with your device. 2. Place other items on top of your device (even when it is in its protective bag) when it is in a locker or other storage unit.