Accidental Damage Claim

Please make your claim details as specific as possible. Further information to support this claim may be required, we will contact you by telephone if necessary.

Product Details

Serial Number*

Refer to Serial number sticker. For Acer products, please provide the SNID reference example: 99999999999

Product Type

Type of device for example Laptop, tablet, mobile phone

Product Manufacturer

Full Model Number

Who did you purchase this item from?

Your Details

Policy Holder Name

Address (line 1)

Address (line 2)

Suburb

Post Code

Contact Name

Contact Number

Contact Email

Name of your AWSP (if assigned)

Incident Details

Date that damage occured

Location of unit when it was damaged

Do you know how damage occured:

Yes No

Description of Damage

Attachments

Valid file types are GIF, JPG, JPEG, PNG or PDF Maximum allowable file size is 10 Megabyte

Tips to ensure the efficient handling of your claim:

** The more detailed the information you provide, the less likely we are to need to ask for additional information.
** Always provide a photo showing the damage
to the unit as this helps us to assess coverage